FAQ

LAST UPDATED November 2, 2020

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Contact

For all questions and inquiries, please email us at Perspectopia@gmail.com - We're always happy to help out as best as we can!

Shipping

Please allow up to 2 days for your order to process. It may take another 3-7 days for your order to be shipped out unless otherwise stated in the product description.

You will get a shipping confirmation via email when your shipping label has been printed! If you have any questions about your order being shipped, please reach out to Perspectopia@gmail.com

Return Policy

All sales are final. If you received any damaged goods or the wrong size/item, please email Perspectopia@gmail.com with your order number and name. We will get back to you as soon as possible! (coldwash your items inside out to ensure long lasting quality!)

International Shipping

We Ship Worldwide! International shipping prices may vary by country and the weight of your order. For international packages that have been in transit for over 20 days, please reach out to your local customs office to see if the package is available for pickup or has otherwise been held up due to customs fees.

Customs

We are not responsible for any customs fees that may incur with international orders. The customer is entirely responsible for any and all fees set by the customs office of their country. Should an International order be sent back to us due to lack of claim, we will contact you to arrange a reship or credit to the website.

Tracking

Once you have been notified about your package's departure, please allow 48 hours for your tracking information to be updated.

Once your order has left our facility, we no longer have any contact or control over it. You will need to get into contact with the courier directly to obtain any information. Furthermore, if an order has been marked as delivered, we have entirely no contact with it, and you will need to get into direct contact with the courier with any questions and concerns you may have. ‎

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PRIVACY POLICY

**This privacy policy explains what information we, Perspectopia, collect online, the reasons that we collect it, and the alternative options that we provide to you.

This privacy policy (“Policy”) describes the data practices of Perspectopia and its principal partner(s). These data practice explanations provide descriptions of the services under the Vertex Network’s (“we,” the “Company,” or “our”) control, including this website, any products, or mobile, console, and PC applications (unanimously “Services”). By using such Services, you are consenting to this policy as follows and the processing of your data in the manners described in this policy. If you do not agree with these terms, you are advised and asked not to use the Services. This policy was last updated on the 2nd of November, 2020.

  • COLLECTED INFORMATION BY PERSPECTOPIA

We collect information about the Services we provide and how you use them, such as the selections you make on our Services. We collect personally identifiable information (PII), device-identification information (DII), and log information about your interactions, as the following describes.

PII is information that can be used to identify you as a person or contact you online or offline. This data includes information such as your name, address, email, phone number(s), photos, videos, audio data, and payment information. The Services we provide may collect PII when it is provided to us such as when you use our Services, attempt to contact us, submit a resume or application, volunteer, complete a job application or volunteer work application, or connect with us on your social media(s) or one of our partners.

We may also collect or create DII such as cookies, unique device identifiers, advertising identifiers, usernames, and similar identifiers that are linkable to a browser or device. From these platforms, we may also receive other information such as your IP address, user agent, timestamps, precise geographic location, imprecise geolocation, sensor data, fonts, apps, battery life information, and screen size.

Our Services additionally collect information about your interactions with the Services, including navigation paths, search queries, timestamps, crashes, clicks, shares, purchases, and referral URLs. We may combine our data with PII and DII. Information about your interactions may be transmitted to our servers while you are not using the app. We may also partner with third parties that collect additional information -- please see their privacy policies for more details and see below for your alternative options and choices regarding these third parties.

  • HOW INFORMATION IS USED

The information we collect through our Services is used to provide more, maintain, and improve our Services in addition to developing new services and offerings. PII is primarily used for business purposes such as sending occasional newsletters, hiring, responding to inquiries, and providing Services. We may keep a record of your communication as well as the other information to help solve any issues you might be facing. We may use your email address to inform you about our Services, such as letting you know about any important changes or Service improvements. The comments sections, community forums, or similar areas are publicly accessible. Any information posted in those areas is viewable and usable by anyone that has access.

The PII we share with outside organizations is for a variety of limited purposes:

We will share PII with companies with your consent. We provide PII to our affiliates, partners, and trusted organizations and persons to process it for us. The information we share comes with strict instructions and is observed in compliance with our Privacy Policy. We share PII with outside organizations or individuals for legal reasons. We share this information if we have a good-faith belief that the access, use, preservation or disclosure of the information is necessary to meet any applicable law, regulation, legal process or enforceable governmental request, detect, prevent, or otherwise address fraud, security or technical issues or protect against harm to the rights, property or safety of our users or the public as required or permitted by law. In the event of a sale or asset transfer, user information, including PII collected from you through our Services, could be included in the transferred assets of a merger, acquisition, or other transaction. Should an event occur, we will put forth an effort to notify you, either through email or a social media conversation, and/or a prominent notice on the Services. We share aggregated information and DII with our partners, such as businesses we have a relationship with, advertisers, or connected sites. As an example, we may share information to show trends about the general use of our Services. We use DII to operate our Services and manage user sessions, including the analysis of the use of our Services, preventing malicious behavior and fraud, improving content, to link your identity across devices and browsers to provide you with a more seamless online experience, and helping third parties provide relevant information or advertising and related metrics. We share DII with third parties primarily for advertising and analytics purposes, for external processing, and security purposes.

  • THIRD PARTIES

Perspectopia and its administrative team strive to work with reputable companies with good privacy practices. Despite this effort, our Privacy Policy does not apply to services offered by other companies, organizations, or persons, including products or sites that may be displayed to you on the Services. We also do not control the policies and your privacy settings on third-party sites such as social networks. We may use third parties to help offer you more tailored advertisements and better Services, such as obtaining analytics about the users of our site and to help tailor advertising to your preferences. Please see some of the relevant privacy policies below for our third parties and additionally consult industry codes of conduct.

Cloudflare Privacy Policy: https://www.cloudflare.com/privacypolicy/ Discord Privacy Policy: https://discord.com/new/privacy Google / Youtube Privacy Policy: https://policies.google.com/privacy?hl=en-US Paypal Privacy Statement: https://www.paypal.com/ca/webapps/mpp/ua/privacy-full Tebex Privacy Notice: https://www.tebex.io/legal/privacy Twitter Privacy Policy: https://twitter.com/en/privacy Microsoft Privacy Statement: https://privacy.microsoft.com/en-us/privacystatement Minicenter EULA: https://minicenter.net/EULA.html ALTERNATIVE OPTIONS AND CHOICE If you do not wish to share the detailed information above with Perspectopia and its Services, please do not use the Services.

If you wish to cancel or delete your account, you can do so by contacting us for assistance with the process at Perspectopia@gmail.com

We do not honor DNT flags but instead offer other choices concerning third parties. Many third parties participate in self-regulation to offer you a choice regarding targeted ads. You may still see generic advertisements after opting out of our services, but they will not be based on your activities online.

TEXT MARKETING NOTIFICATIONS
By subscribing to Perspectopia text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out.  You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.
We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.

Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with office at Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

 

  • ACCESSING YOUR INFORMATION

We strive to provide opportunities to access, update, and delete your PII. In some cases, we may have to keep that information for legitimate legal or business purposes.

  • UPDATING YOUR INFORMATION

When your information is updated, we may ask you to verify your identity and information before we can act on your request.

  • INFORMATION SECURITY

Your information will be processed and stored in any other place where Google servers, our Services, and additional Perspectopia servers are located and you are consenting to such transfer, processing, and storage. We work diligently to protect our users from unauthorized access or alteration, disclosure, or destruction of information we hold. Since no software or storage system is 100% secure, we cannot guarantee the security of your information associated with the Services or any other service for that matter.

  • CHILDREN

We do not knowingly collect the information for or from any child under the age of thirteen. If you are the parent of a child under thirteen, you may contact us at Perspectopia@gmail.com for any concern regarding your child’s information on our Services.

  • OUR SERVICES ARE LOCATED IN THE UNITED STATES

Our Services are directed to citizens of the United States of America. If you reside outside of the United States, your information will still be processed and stored in the United States. By using our Services, you consent to transfer, process, and store your information through us under the laws of the United States of America.

  • CHANGES

Our Privacy Policy may change at any point in time without notice. We will post policy changes on this page, including material changes. It is your responsibility to check back now and again to view changes to our Privacy Policy.

  • QUESTIONS

If you have questions, requests, or demands regarding your privacy, please contact us at Perspectopia@gmail.com